Common questions
At this point we collect the most frequently asked questions from our customers. Do you have a problem with the sun-a-wear sensor or the app? Perhaps the solution can already be found here.
Basically not, because there is usually not enough light inside (and you are not exposed to any significant UV radiation inside). But if you go from outside to inside, he will continue to measure 2 - 3 minutes until he normally runs out of energy.
Excellent! Just give me the ideas. The best thing you can do is send us one E-mail.
You shouldn't. The sensor is designed to measure natural sunlight and cannot function correctly in the solarium.
Yes, it is waterproof and therefore suitable for all everyday activities. But you shouldn't dive deep with it.
Yes. Too much and too little UV radiation can have negative consequences for health. A further explanation can be found in the related articles in our knowledgebase.
We are always interested in feedback from professionals to make sun-a-wear even better. Just send an email to support@sun-a-wear.com.
There is an explanation in the related articles in our knowledgebase.
Ja, wir versenden sowohl in die Schweiz als auch nach Deutschland. Falls du aber woanders wohnst, kontaktiere uns doch per E-mail. Then we'll see what we can do for you.
In short: no. You can find the detailed answer in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
Look at the corresponding article in the knowledgebasewhether the tips there help you. Otherwise send us one E-mail.
There is an explanation in the related articles in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
Obviously this is not ideal because the sensor cannot measure your exposure. We try to detect such situations and to correct them in the calculations. However, if the sensor is permanently exposed to less sun than your most exposed area, it cannot function correctly.
There is an explanation in the related articles in our knowledgebase.
Look at this the article on the UV dose in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
It is a good idea to keep the sensor clean so that it can measure correctly. Use soap and water to do this. Under no circumstances should you use solvent-based cleaning agents (including alcohol), as these can damage the sensitive surface. You can find out more in the article: Care of the sensor.
Next to the dose bar in the app is a small symbol that shows whether the app has received data from the sensor in the last few minutes. When the plugs are connected, the app currently receives data from the sensor.
If you place your order on a weekday by 2 p.m., your sensor will be sent out with Swiss A-Post the same day. So you'll receive your sensor the next day. If for any reasons that's not the case, please contact us and we will investigate the matter.
P.S. Im Moment versenden wir nur in die Schweiz und Deutschland, aber wir planen in Zukunft unsere Versandoptionen zu erweitern.
The sensor adapts its measuring interval to the available energy. That means in the morning and in the evening when he has less light he also measures less often. Basically, one can say that it can collect enough energy somewhere between UV index 0.1 and 0.2 to measure.
There is an explanation in the related articles in our knowledgebase.
There is an explanation in the related articles in our knowledgebase.
There's an explanation in that related articles in our knowledgebase.
