Troubleshooting sun-a-wear
Do you have a problem with one of our products? Perhaps our overview of troubleshooting for sun-a-wear will help you. If not, just write to us support@sun-a-wear.com.
Connection sensor app
| problem | root cause | solution |
|---|---|---|
| The app is not receiving any data from the sensor. | The sensor has too little light. | The sensor needs sunlight to function. Put it in the sun for two minutes. Then see whether the connection indicator in the app changes to connected. |
| Bluetooth and / or location services are turned off. | Bluetooth and location services could be turned off. To be able to receive sensor data, however, Bluetooth must be switched on (iPhone and Android). With Android, the location services are also required because Bluetooth only works on the operating system (see also "App authorizations were not granted."). | |
| App permissions were not granted. | With Android, Bluetooth only works if location services and Bluetooth are activated and the appropriate permissions have been granted. The reason for this: Bluetooth scans can be used to determine which other devices are in the vicinity and to infer the approximate location of a person. | |
| The app will stop working after a while if it's in the background. | Your operating system is likely killing the app. | There are different solutions to avoid this, depending on the manufacturer of the phone. Please look up https://dontkillmyapp.comhow this works for your device. |
| I was not notified even though I should have been notified. | Your operating system killed the app. | There are different solutions to avoid this, depending on the manufacturer of the phone. Please look up https://dontkillmyapp.com, how this works for your device. |
| The limits were not set correctly. | See the article Set dose limits at. | |
| The notifications have been deactivated in the sun-a-wear app. | Check the settings of the sun-a-wear app to see whether you have switched on the notifications for the dose limits and / or the sunscreen reminders. | |
| I can no longer find the sensor code. | Install the app nRF Connect from the app store (a bluetooth scan app). Place the sensor in the sun and your phone next to it. Start the nRF-ConnectApp. Press the scan button in the top right corner of the app. The app lists all the names of the Bluetooth devices in your area. One has a 4-digit code made up of letters and numbers. It may take a few seconds for it to show up. This is your sensor code. |
Notifications
| problem | root cause | solution |
|---|---|---|
| I was not notified even though I should have been notified. | Your operating system killed the app. | There are different solutions to avoid this, depending on the manufacturer of the phone. Please look up https://dontkillmyapp.com/how this works for your device. |
| The limits were not set correctly. | See the article Set dose limits at. | |
| The notifications have been deactivated in the sun-a-wear app. | Check the settings of the sun-a-wear app to see whether you have switched on the notifications for the dose limits and / or the sunscreen reminders. | |
| The app does not have permission to notify you. | With Apple and Android phones, apps can be withdrawn from sending notifications. Check your Android settings (under Apps -> sun-a-wear) whether the sun-a-wear app has the required permissions. | |
| I got sunburn despite sun-a-wear. | sun-a-wear cannot prevent sunburn. | In our Knowledgebase we explain why this is so and how you use the sun-a-wear system correctly. |
| The reminder to put on sunscreen came at an inopportune time. | Maybe our algorithm is not working properly yet. | We try to keep optimizing the app. If you think the memory came at a pointless time, please email us at support@sun-a-wear.com. Please describe how we can improve the app. |
If you could not find a solution to your problem in the troubleshooting section for sun-a-wear, write us.
